Privacy policy
Last updated October 21, 2026
This policy covers Accident Tracker by Matlock ("Accident Tracker", "we"), a plugin you use inside ChatGPT. It explains what we collect, why, who receives it, how long we keep it and how you control it.
What we collect
| Data | When | Why |
|---|---|---|
| Questions you ask for guidance (your state, type of accident, days since it happened, whether you were hurt, whether you talked to an insurer or have a lawyer) | Only for that answer; not stored | To pick the right checklist and explainers |
| Account: a sign-in identifier from our sign-in provider and your verified email address | When you sign in to save a record | To keep your record yours and let you come back to it |
| Accident facts you choose to save: date, state and county, type, your description, police agency and report number, your insurer and claim number, other people involved (role, name, phone, vehicle, insurer, claim and policy numbers, notes), and an evidence checklist | When you save them | To keep your accident record and build your accident file |
| Journal entries: insurer contacts and offers, expenses, missed work, property damage and notes, each with a date, description, who it involved, and an amount or number of days where relevant | When you save them | Same |
| Health information: doctor visits, symptoms, medical expenses, and whether you have injury photos or medical records | Only after you agree in the tracker card | Same. You can withdraw consent at any time, which deletes this information |
| Technical: request time and errors in server logs, without the content of your record | Every request | Security and keeping the service working |
We do not ask for or accept Social Security numbers, driver's license numbers, payment card details, passwords, street addresses or precise location. Please don't type them in. ChatGPT may send us a coarse location (city or region) and an anonymized identifier with requests; we don't store them. We never receive your ChatGPT conversation history.
What the AI sees
When you use Accident Tracker in ChatGPT, OpenAI processes your messages and the facts our tools return under OpenAI's privacy policy. Health information you save from the tracker card is kept by us and returned only to the card; ChatGPT's AI sees how many such entries exist, not their contents. Anything you type into the chat itself is part of your ChatGPT conversation.
Who receives it
- You, through ChatGPT and the accident file you download.
- Service providers that run Accident Tracker for us and may only use data to do so: our hosting and database provider (Fly.io, United States) and our sign-in provider (Auth0 by Okta), plus OpenAI as described above.
- Anyone you share your accident file with. We never share it for you.
- Authorities, if the law requires it.
We do not sell or rent your information, use it for advertising, share it with law firms or insurers, or use it to train AI models. Accident Tracker data is kept separate from Matlock's software for law firms.
How long we keep it
Until you delete it. If nobody signs in or changes your record for three years, we delete your account and everything in it automatically. Deleted data is removed from our live database right away and disappears from database backups when those backups expire.
Your choices
- See and edit everything you saved in the tracker card.
- Delete single entries in the card, or everything at once by asking ChatGPT to "delete all my Accident Tracker data".
- Withdraw health-information consent in the card; this deletes the health information you saved.
- Download your record as a PDF at any time.
- Email support@askmatlock.com to access, correct or delete your data, or with any privacy question. Residents of Washington, California and other states with privacy laws have these rights; we give them to everyone.
Health information (Washington and other states)
Washington's My Health My Data Act and similar laws protect consumer health data. We collect it only with your consent (version 2026-10-21), only to keep your record, share it only with the service providers above, and never sell it.
Not legal advice, not confidential
Accident Tracker is not a law firm. Using it does not create an attorney-client relationship, and what you save is not protected by attorney-client privilege. In a lawsuit, the other side could ask for it, so keep it to facts.
Children
Accident Tracker is not directed to children under 13. You must be 18 or older to create an account.
Security
Data is encrypted in transit and at rest, kept in its own database separate from Matlock's law-firm data, and accessible only to the people who operate it.
Changes
We'll post changes here and update the date above. If we change how we use health information, we'll ask for consent again.
Contact: support@askmatlock.com